Community Partnerships Intern
April 2024 to November 2024
Description
Responsible for working with community partners and organizations to build relationships and drive engagement for the Hamilton Tiger-Cats and Forge FC. Duties include processing and scheduling mascot appearances and requests; ordering and tracking inventory for all events, programs, and marketing assets; assisting with planning and executing all community events, festivals, and event activations; and attending community events and appearances with players and team representatives. Gameday’s responsibilities include assisting in pre-game events, community partner activations, team flag execution, and community groups.
Skills Developed
- Attention to Detail
- Time-management
- Organization
- Excel Abilities
- Event Management
During the 2024 season, we:
- Impacted 23,000+ youth
- Invested over 436 hours in community engagement
- Hosted/attended 250 events and appearances
- Engaged 45 youth football and soccer organizations
- Engaged 207 schools
- Donated over $1,032,000
Guest Experience Concourse Captain
July 2023 to April 2024
Description
Responsible for leading and informing the Ushers and Guest Services Representatives throughout the events hosted at Tim Hortons Field. Duties include leading briefing meetings before and after games, managing staff rotation, and resolving patron’s issues. Issues resolved include fan disturbances, missing items and persons, injured or ill fans, ticketing complications, and staff issues and problems.
Skills Developed
- Decision-making
- Leadership
- Communication
- Organization
- Time-management
Operations Team Member
May 2022 to April 2024
Description
Responsible for preparing the stadium for the events that take place at Tim Hortons Field. Duties include the set-up and tear down of all game-day marketing and corporate activations; setting up ticketing areas and event spaces; and executing stadium conversions between events.
Skills Developed
- Problem-Solving
- Creativity
- Teamwork
- Adaptability
- Working Under Pressure
Guest Service Representative
October 2021 to July 2023
Description
Responsible for resolving patrons’ issues at events hosted at Tim Hortons Field using critical thinking and dynamic problem-solving skills. Conducted briefing meetings before the start of games and organized staff tasks and responsibilities. Issues resolved include fan disturbances, missing items, missing persons, injured or ill fans, ticketing complications and staff issues and problems.
Skills Developed
- Adaptability
- Working Under Pressure
- Leadership
- Resilience
- Creativity
All Access Team
Fall 2021
Description
Responsible for ensuring a smooth and efficient process for fans using their All Access card/app or other payment methods at various concessions areas within Tim Hortons Field. All Access is the season ticket holder reward program for the Hamilton Tiger-Cats. My duties included monitoring concession areas to ensure that fans were prepared to use their All Access card/app, answering all guest questions and inquiries regarding the All Access platform, and communicating the different features of the All Access platform to fans.
Skills Developed
- Troubleshooting
- Technical Skills
- Customer Service Skills
- Patience
Brock Wedsworth 